Shipping policy

1. PURPOSE

The purpose of this Shipping Policy is to establish guidelines and procedures for the shipping and delivery of products by Fortunata. This policy aims to ensure transparency, efficiency, and customer satisfaction in our shipping processes.

 

2. SCOPE

This Policy applies to all shipping and delivery activities conducted by Fortunata for its products, including domestic and international shipments. It covers the responsibilities and expectations of both Fortunata and our customers.

 

3. SHIPPING METHODS

Fortunata offers various shipping methods to accommodate customer preferences. These methods may include but are not limited to standard ground shipping, expedited shipping, and international shipping. The availability of specific shipping methods may vary depending on the customer's location and the product being shipped.

 

4. SHIPPING COSTS

Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products being shipped. Customers will be provided with shipping cost details during the checkout process, and these costs will be added to the total order amount.

 

5. ORDER PROCESSING AND SHIPPING TIME

Orders are typically processed within 3 business days of order placement. Shipping times vary, depending on the selected shipping method and the destination. Estimated delivery times will be communicated to customers during the checkout process.

 

6. TRACKING

Customers will receive a tracking number once their order is shipped. This tracking number can be used to monitor the status and location of the shipment. Fortunata will provide instructions on how to track shipments.