Refund policy

Customer satisfaction is extremely important to us and we want you to be happy with your purchase! If it doesn't work out for any reason we accept returns and exchanges on Unworn, Unwashed, and Free Of Blemishes merchandise within 30 days of receiving an order.

Exchanges - Free Return Label

Fit wasn't quite right, or color wasn't what you thought? The cost to exchange is on us!

Online Credit - Free Return Label

Perfect if you know you'll buy something in the near future, but aren't quite sure what you want right now. This is your best option!

Refund - Shipping Fee For a Return Label

Your refund will be processed back onto your original payment method minus a shipping fee.

Returns/Exchanges are processed within 2-7 business days after return has been received by our facility

Please make sure that the item(s) to be returned or exchanged are unwashed, unworn with original tags, and free of any blemishes or it will be rejected, not processed, and donated due to it being in unsellable condition

Any items returned that are not sold by our company will be donated and return/exchange will not be processed

We monitor return and exchange activity and reserve the right to refuse return ability and can charge fees for any unusual or abusive/excessive behavior with returns and exchanges

We reserve the right to reject returns/exchanges if they do not comply with our return policy

We do NOT refund original shipping charges when your order was first placed

*When starting an exchange, items will not be held until return has been processed, items are subject to become out of stock before returns are processed. If your return is processed after an item becomes out of stock you will be issued store credit which you can use towards your next order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@fortunatawear.com.

How to Start a Return

To start a return, you can contact us at returns@fortunatawear.com. Please note that returns will need to be sent to the following address: 121 W. Pacific Ave. Suite #400 Spokane, WA 99201

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@fortunatawear.com.